Our team has been notified of a positive case of COVID-19 that visited Victoria Gardens shopping centre on the following dates:

The Victorian Government has listed COLES at Victoria Gardens Tier 2, However DHHS website advises case attended venue and some will be Tier 1 contacts and the DHHS will be in contact with them directly with this advice.

Please get tested immediately and follow DHHS advice.

• 24 September 2021 between 2.00 PM and 9.30 PM

Anybody that visited exposure sites at the times listed are also encouraged to contact the Department of Health at 1300 651 160.

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community.

Victoria Gardens remains open with the centre and stores impacted following advice from the Department of Health including contact tracing and deep clean and sanitisation, where required.

We have also increased our cleaning roster with additional focus on specific areas we know customers are likely to make contact with and this will continue for the foreseeable future.

For the latest health advice, and to stay informed, we recommend calling the Coronavirus hotline 1800 675 398 or visit www.dhhs.vic.gov.au/coronavirus.

We appreciate the support of the community and look forward to seeing you at Victoria Gardens soon.

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

• Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, play areas, parents’ rooms, handles and rails
• The introduction of hand sanitisers in convenient locations including entrances and exits
• We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
• We’re actively communicating and promoting the practice of good hygiene
• We’ve deferred all centre events and activities for now

We are taking additional precautionary measures and continuing to monitor government advice and announcements.

• Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
• Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
• Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
• Automated, regular public announcements centre-wide, communicating distancing expectations
• Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
• Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others in the centre.

• Physical and digital signage is in place to remind customers to keep a safe distance apart
• Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
• Floor decals and physical distancing reference points are visible in key areas
• Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
• Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
• Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
• Automated, regular public announcements centre-wide, communicating distancing expectations

We want you to know our team is always working to ensure the safety and wellbeing of our customers, retailers, team and the broader community, especially during these challenging times.

We have several measures in place to remind people to keep a safe distance from others, including

• Signage in-centre and for retailers’ use
• Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
• Zero tolerance on anti-social or disrespectful behaviour

We know everyone has a responsibility to help slow the spread of Coronavirus and we ask our community to do the right thing and use a commonsense approach.

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

For store openings, you can search for retailers by name or category here for further details.

Foodcourt seating in NSW, VIC, SA, QLD, ACT and WA has reopened, with physical distancing, capacity and hygiene measures in place.

Foodcourt seating in ACT and VIC will require customers to check-in with their contact details.